Contact us
To contact linqr, email hello@onsonara.com or call +48 570 536 333 (we're in Poland, usually 6 hours ahead of New York and 9 ahead of Los Angeles). We reply within 14 days, usually much sooner.
What we can help with
- The link in your code. You change it yourself under My codes with Change link, as shown in how to change a QR code link after printing. Write to us if the change doesn't take.
- A code that won't scan. Check the contrast, the print size and the margin first; the usual causes are in why a QR code is not working.
- Design and printing: logos, colors, file formats and print sizes.
- Pro, payments and invoices. Invoices and your card are in the Polar portal (the Plan page, Invoices and card). Polar handles refunds, but you can write to us too. Prices are on the pricing page.
- A blocked code. If you think the block is a mistake, reply to the email about it or write to us with the code's short link.
- Your account. You can delete it yourself under Settings with Delete account; for sign-in problems, write to us.
What to include in your email
Include your account email and the code's short link (it's under My codes and starts with onsonara.com/q/). Tell us which phone you scan with and what you see after scanning. A screenshot often says more than a description.
Report abuse
If a linqr code leads to a scam, a fake sign-in page or illegal content, email hello@onsonara.com. Include the address your phone showed after scanning (it starts with onsonara.com/q/), where you found the code and what the page showed. If the code breaks our terms, we block it: it stops redirecting and anyone who scans it sees that it's no longer active.
If you typed a password or card details into a suspicious page, change that password and call your bank right away. We can switch the code off, but we can't undo what already happened.
Company details
- Registered name
- spółka z ograniczoną odpowiedzialnościąPolish limited liability company
- Registered office
- ul. Warszawska 40/2A, 40-008 Katowice, Poland
- Registry court
- Sąd Rejonowy Katowice-Wschód w Katowicach, VIII Wydział Gospodarczy KRSDistrict Court Katowice-Wschód, 8th Commercial Division
- KRS number
- 00015
- VAT ID
- PL95408
- REGON
- 540426
- Share capital
- PLN 5,000.00
- Phone
- +48 570 536 333
- hello@onsonara.com
Where to find us
40-008 Katowice, PolandShow on map: Registered officeOfficeul. Słoneczna 1A/2
40-135 Katowice, PolandGoogle Business Profile: OfficeEmail or call ushello@onsonara.com+48 570 536 333
Questions
How fast do you reply?
Within 14 days, as our terms say, and usually much sooner. You'll hear back faster if your first email includes your account email, the code's short link and a short description, ideally with a screenshot. For something urgent, call us.
Where do I find my Pro invoice?
In the Polar billing portal. Log in to linqr, open the Plan page and choose Invoices and card. You can download every invoice there and add your company name, VAT number and billing address. Polar issues the invoices because it sells Pro. If the portal won't open, write to us.
How do I report a QR code that leads to a scam?
Email hello@onsonara.com with the address your phone showed after scanning (it starts with onsonara.com/q/), where the code was and what the page showed. We'll check the report, and if the code breaks our terms we'll block it, so it stops redirecting.
Can you change the link in my QR code for me?
You can do it faster yourself: open My codes, click Change link next to the code and save the new address. It works on every plan, as often as you like, and printed copies open the new page right away. If the change doesn't take effect or you can't sign in, email us with the code's short link.
What should I send if my QR code won't scan?
Send the code's short link (it starts with onsonara.com/q/), a photo of the printed code, the phone model and the camera or app you scanned with, and what happened after scanning. Tell us the print size too. Most problems come from low contrast, a small print or a cropped margin, and a photo shows these at a glance.
How do I delete my linqr account?
Go to Settings and choose Delete account. Your codes are deleted with it, so printed copies stop redirecting and show that the code is no longer active, and an active Pro subscription is canceled right away. If you only want to stop paying, cancel Pro on the Plan page instead and keep your codes.
Can I write to linqr support in Polish or English?
Yes, both. Email hello@onsonara.com in English or Polish and we'll reply in the same language. We're based in Poland, usually 6 hours ahead of New York, so a reply may reach you overnight or first thing in the morning.